Terms of Service
Effective Date: July 1, 2025 · Setosys Technologies Inc. · British Columbia, Canada
These Terms of Service ("Terms") govern your use of the setosys.com website (the "Website") and your engagement of services provided by Setosys Technologies Inc. ("Setosys", "we", "us"). By using the Website or engaging our services, you agree to these Terms.
1. Services
Setosys provides custom AI system design, platform engineering, and software development services to enterprise and business clients. Specific service scopes, deliverables, timelines, and pricing are defined in individual statements of work or service agreements entered into with each client.
These Terms apply to your use of the Website, including the chat widget and any inquiry forms. Formal client engagements are governed by separate written agreements, which supersede these Terms where they conflict.
2. Website Use
2.1 Permitted Use
You may use the Website for lawful purposes to learn about Setosys services and initiate contact. You agree not to:
- Use the Website in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to any systems or data
- Transmit malicious code, spam, or disruptive content
- Scrape, crawl, or data-mine the Website without prior written consent
- Misrepresent your identity or affiliation when using the chat widget
2.2 Chat Widget
The Website includes an AI-powered chat widget to help scope potential engagements. Conversations through the chat widget are not confidential client communications and do not create a formal service relationship. Do not share sensitive proprietary information through the chat widget.
3. Intellectual Property
All content on the Website — including text, design, graphics, code, and the Setosys name and logo — is owned by or licensed to Setosys Technologies Inc. and protected by Canadian and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written permission.
4. Client Engagements
4.1 Statements of Work
Each client engagement is documented in a Statement of Work ("SOW") specifying scope, deliverables, timeline, fees, and acceptance criteria. No work commences until a signed SOW and any required deposit are received.
4.2 IP Ownership — Delivered Work
Upon receipt of full payment, Setosys assigns to the client all intellectual property rights in the custom deliverables created specifically for that client under the applicable SOW.
The following remain the property of Setosys:
- Pre-existing Setosys tools, frameworks, libraries, and methodologies
- General-purpose components and development patterns developed independently
- Third-party open source software incorporated under its applicable license
4.3 Confidentiality
Both parties agree to keep confidential the non-public information of the other party disclosed during an engagement. This obligation survives termination for a period of three (3) years.
4.4 Client Responsibilities
Clients are responsible for:
- Providing accurate and timely information required for the engagement
- Ensuring they have the right to share any data, systems access, or third-party materials
- Obtaining required consents or licenses for AI models, APIs, or third-party services to be integrated
- Reviewing and testing deliverables and providing feedback within agreed timelines
5. AI-Generated Content and Systems
Setosys builds systems that incorporate artificial intelligence and machine learning. You acknowledge that:
- AI systems may produce unexpected, incorrect, or incomplete outputs and require human oversight
- Setosys is not responsible for decisions made based solely on AI system outputs without appropriate human review
- Compliance with applicable AI regulations (including the EU AI Act where applicable) in the deployment and operation of delivered systems is the client's responsibility following handover
6. Limitation of Liability
To the maximum extent permitted by applicable law, Setosys shall not be liable for:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, business, or goodwill
- Damages arising from your reliance on Website content or AI chat outputs
In no event shall Setosys's total liability arising out of or related to these Terms exceed the greater of (a) the fees paid by you to Setosys in the three (3) months preceding the claim, or (b) CAD $500.
7. Disclaimer of Warranties
The Website and its content are provided "as is" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. Setosys does not warrant that the Website will be uninterrupted, error-free, or free of viruses.
8. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Province of British Columbia, Canada, and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any disputes arising under these Terms shall be resolved first through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in Vancouver, British Columbia, under the rules of the British Columbia International Commercial Arbitration Centre, except that either party may seek injunctive relief in any court of competent jurisdiction.
9. Changes to These Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Website with an updated Effective Date. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
10. Contact
For questions about these Terms: